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FREQUENTLY ASKED QUESTIONS

Have a question or looking for some further info? Take a look through our most commonly asked questions and answers below.

What is Wonderlights?


Wonderlights is a unique experiential event which will open to the public in November 2021 for a limited run on the grounds of the beautiful, Malahide Castle and Gardens in Dublin. Wheelchair and pram friendly, this fully accessible route is the perfect evening activity for all the family. Wonderlights also makes for a unique atmospheric backdrop for an after-work wellness experience for couples and friends. Take your time to enjoy the magnificent displays at a leisurely pace and enjoy the outdoors! Wonderlights is sure to be a one of a kind, an enchanting event for all ages!




When will the event be on and where?


Wondeights will take place in 2021 at Malahide Castle from Novmber 2021 for a limited time - full dates and times will be annouced soon. This is an evening event and will only take place from dusk onwards.
You will only gain entry at your pre-booked time. Wonderlights is located on the grounds of the picturesque, Malahide Castle and Gardens in Dublin. The venue is accessible by: - Dart - Bus (route 47, H2)
- A 30 minute drive from Dublin City
- Free Parking avaiable on site
See our CONTACT US page for more




Is the event suitable for children / infants / elderly / people with disability or special needs?


The event has been designed to cater for all members of society, of all ages and abilities. Our trails are wheelchair and pram friendly. However, care should be taken whilst navigating the route. We would advise that young children be supervised at all times because of the nature of this outdoor event. If you have any questions or specific special requirements, please get in touch directly at tickets@wonderlights.ie and a member of our team would be happy to help.




How do I buy tickets?


Tickets can be purchased here There may be limited tickets available at the gates, but online booking is advised as some times will be sold out. You will first be asked to enter details on how many people you want to book for, only times with availability for your group size will show as available to book.




How much are tickets?


STANDARD RATE: Adults: €19.50 (18 yrs and over)
Children: €16.50 (over 24 months up to 12 years)
Student: €16.50 (13 – 17 yrs, or 18+ with student ID required)
OAP: €16.50 (ID required) (Booking fee: €1.75) Infants: (under 24 months) FREE (but must have a ticket)
(No booking fee) CHRISTMAS HOLIDAY RATE: Adults: €21.50 (18 yrs and over) Children: €18.50 (over 24 months up to 12 years) Student: €18.50 (13 – 17 yrs, or 18+ with student ID required) OAP: €18.50 (ID required)
(Booking fee: €1.75) Infants: (under 24 months) FREE (but must have a ticket)
(No booking fee)




Why is there a booking fee?


These are charges passed on to us by the bank for their services to process
credit/debit card transactions, also for the installation and maintenance of computer
hardware and software and all other costs associated for our ticketing system.




Do you offer discounts for carers?


Yes – visitors with special needs may admit one accompanying carer free of charge when attending Wonderlights. Carers do not need to book on the system but must check-in at the door to receive a carer pass. Please bring relevant ID and documentation, such as an IAA Autism ID card, or an associated membership card which confirms the visitor is unable to visit Wonderlights independently without the aid of a carer.




Can I make a large group booking?


You are welcome to book in a large group online, if you are having difficulty finding availability for a group of your size, or if you are a corporate group and require invoicing, please contact us directly on corporate@wonderlights.ie




Can I bring a buggy?


Yes you are welcome to bring buggys along. The paths are deemed suitable for most prams.




Is the event wheelchair accessible?


The event has been designed to cater for all ages and abilities and the paths are deemed to be suitable for MOST wheelchairs. If you have any specific questions to help you assess whether it is suited to your specific needs, please get in touch directly at tickets@wonderlights.ie If you are in any doubt we can arrange a site visit for you to make a call on it.




Can I host an event at Wonderlights?


We welcome all kinds of Charity events, Races, Photography Group outings etc.
Get in touch with us at corporate@wonderlights.ie and a member of the team will get back to you shortly.




I need to add more guests to my booking?


Simply make a second booking for the same time slot and you can all go together as one group.




Can I reschedule my booking?


If you think you may need to change your booking date or time and want that flexibility please ensure you create an account at the time of booking. You can change your booking only once, up to 96 hours before your scheduled visit. There will be a €5 admin charge to change your ticket to another date/time.
If another suitable date or time is not available, we would advise you to transfer your tickets to friends or family, and make a new booking for yourself at a more suitable date. You can email us and we can amend details on the ticket for you.




Can I cancel my booking?


No, unfortunately single use tickets are non-refundable but are transferable to friends and family. Season tickets are non-refundable and non-transferrable. ID will be required upon entry.




How much time should I put aside for my visit?


We recommend putting aside at least 90 minutes to enjoy all that Wonderlights has to offer. It is a 1.8km walk, which you should complete in approx 60 minutes at a leisurely pace, but there will be parts where you will stop to enjoy the sites and take photos. You are then welcome to visit the outdoor Cafe for hot drinks and snacks. Feel free to stay as long as you please, before the closing time on the day of your visit.




What should I bring?


Please ensure you bring your barrcoded ticket either to be shown on your phone, or a printed copy – which will be scanned upon entry. Please bring weather appropriate clothes, you will be outdoors for the duration of the event, dress warm and waterproof if necessary. Umbrellas are welcome. Please click here to read our event safety information before your visit.




I haven’t received my ticket yet?


When you complete your booking online, an email containing a barcode which is your ticket is automatically sent to the email address you inputted at booking stage. Please also check your spam / junk folders before contacting us as sometimes the email goes in there. Don’t worry if you still can't find it, email tickets@wonderlights.ie and we will get it to you.




Is there parking on site?


Yes there will be ample parking available on site, please take care and drive slow through the grounds.




How do I get there?


Public Transport: Get the Dart to Malahide Get the 42 bus or H2 bus Drive Free parking available Taxi + Bus Drop off + Collection Zone available




Will there be anywhere to buy food or drinks?


Yes - we have three food trucks here in our Woodland Village: Griolladh, The Buddy Cup and Sugar Mama BBQ. They will be serving up a choice of hot food - burgers, hot dogs, ultimate toasties, a wide range of delicious festive themed treats and lots of hot drinks! Make sure you stop by our Woodland Village area before or after your Wonderlights experience!




Is there accommodation on site?


There is no accommodation available on site unfortunately but we will be posting recommended hotels nearby here shortly.




Can I bring my camera?


Yes we encourage you to bring a camera and take lots of shots of the stunning lights. Photographers are also welcome to bring their tripod, while being considerate to other guests and not blocking the pathways. Drones are not permitted.




Special Needs – Epilepsy


We do not recommend that photosensitive epileptics attend Wonderlights, although no single source of lighting regularly strobes at high frequency, the amount of lights on site could raise the frequency of light flashes and strobing across multiple sources to a level where it could be considered unsafe for those affected by photo-sensitive epilepsy.




Can I bring my dog?


Although we would love you to have your 4 legged friends join you, dogs are not permitted in the walled garden and inner castle grounds. We ask that you please leave your dogs at home for this one. Guide dogs are welcome.




Feedback


Thankfully the majority of our customer experiences are very positive. However, we welcome all types of feedback – we strive to be the best we can be, but we may make mistakes, we are human too. We are here to listen to you to better ourselves and try to create the best possible experience. We would expect and appreciate you giving us the opportunity to do so. Please contact us directly should you have any issues. Remember people can have varying opinions and expectations. Please take time to read our FAQs before your visit. Please note: We do not expect to agree with all comments. We will listen and take your feedback on board – this is how we learn. We encourage all feedback once it is balanced, constructive and fair. We cannot accept rude or personal comments or those of a defamatory nature. The best way to send feedback is to email it to tickets@wonderlights.ie. We kindly ask for your patience during our busiest times




What happens if there are any technical faults or severe weather conditions?


The organisers of the event will do everything in their power to ensure the smooth running of the event. In the unlikely event of something going wrong out of our control, we will facilitate, in the best possible manner to deliver the event as close as possible to the organized time up to




What if the event is cancelled, how will I know?


If any cancellations have to be made, we will send you an email by 2PM on the day, and post on our social media pages. The event will only be cancelled if the weather in the location is perceived to be a danger to the public (e.g extremely high winds), or if there is a major failure in the electrics. The event will be cancelled when:
– The weather at the venue is perceived to be a danger to the public due to very high winds
– There is a major fault in the electric system The event will NOT be cancelled when:
– There is heavy rain, snow or very cold weather at the venue, please wrap up and wear warm, appropriate clothing
– There is heavy rain or snow in another part of the country – we advise visitors to take note of weather conditions for their journey and allow ample time to get here A decision will be made by 2pm on the day and visitors for the day will be contacted by
email and a message will go out on all our social media platforms advising any
cancellations due to weather




Are there many exhibits on our walking route?


Every few minutes along the route you will come across one of our lighting exhibits. They are spread around over our 1.8km route. Please note there are sections between these exhibits where guests will walk by festoon lighting only. Our event is a walk, lighting display and outdoor nighttime experience.




What time does the event close?


The last entry to the walk is 8pm and we allow one hour to complete the walk at a very leisurely pace. Our Woodland Village Cafe area stays open til 9:30pm. If you arrive at any stage from 5pm you can stay til 9pm on the walk. Photographers and other guests who feel they would require more time at Wonderlights should ensure to book an early arrival time to benefit from a longer experience.