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TERMS & CONDITIONS

WONDERLIGHTS at Palmerstown House Estate Terms & Conditions 2019:

By purchasing a ticket for Wonderlingts, you & your guests expressly agree to be bound by these Terms & conditions. We reserve the right to change these Terms and Conditions at any time, effective immediately upon posting on our website.

(A) Wonderlights Purchase & Ticketing Policy:

  • Tickets must be booked through our website www.wonderlights.ie.
  • Ticket prices are available to view in our FAQ section
  • Tickets are subject to a booking fee per person

When you pay for your ticket booking online by laser, credit or debit card, you will automatically receive an email by return to the email address you entered. It is therefore important that you enter your email address correctly to receive your tickets.

You must bring your booking confirmation / eTicket with you on the day of your event. Preferably, on mobile, or printed if necessary. There will be a unique barcode to you on this Ticket and admittance will not be permitted without this. This can only be used for admittance to the event once, so we encourage you to keep your tickets secure and not to share with others. When you arrive to Palmerstown House estate, present your printed Ticket to staff on entry.

If you miss your allocated time slot, we will endeavour to accommodate you with an alternative slot where possible. Please allow time for traffic delays, weather conditions etc.

  • An adult ticket applies for anyone over 18 years
  • A child ticket applies for 2 – 12 year olds
  • An infant ticket applies for ages 0 – under 24 months
  • A student ticket applies to 13 – 17yrs or 18 yrs+ with student ID required

Concession Tickets:

  • Infants under 24 months go free but they must be booked on the system
  • Visitors with special needs may admit one accompanying carer free of
    charge when attending Wonderlights. Carers do not need to book on the
    system, but must check in at the door to receive a carer pass. Please
    bring relevant ID and documentation, such as an IAA Autism ID card, or
    an associated membership card which confirms the visitor is unable to
    visit Wonderlights independently without the aid of a carer.

(B) Ticket amendments:

1. Rescheduling your visit: You can change your booking date / time only
ONCE, and only up to 96 hours before your scheduled event time for a fee.
To change your booking to another date and / or time, login to your customer
dashboard using the LOGIN tab, use your email used to make the booking and the password sent to you to login. Please select your booking to amend to another available time and date. Note only times with availability for your group size will show as options.

Please note there is a €5 charge PER TICKET to change booking date and /
or time.

If another suitable date or time is not available, we would advise you to transfer your tickets to friends or family, and make a new booking for yourself
at a more suitable date & time. Tickets are non-refundable.

2. Add guests to your existing booking: please make an additional booking
for the same time for the extra guests

3. Tickets are non-refundable but are transferrable to friends and family with
the exception of our multi-venue season tickets where ID will be required
upon entry.

(C) General:

We will make every effort to provide to you the event as advertised, but WONDERLIGHTS reserves the right to make any alterations to this, included changes in dates, time, modifications in programme or provision of alternative facilities where deemed necessary.

This experience is fully accessible to visitors of all ages and abilities. Wheelchairs and prams / buggys are welcome but we advise you to take care as it is an outdoor route.

Each child must be supervised by & accompanied by an adult at all times.

You are welcome to bring your own camera to take photos of your visit but the photographing of other children is strictly forbidden.

The management reserves the right of entry.

(D) Wonderlights Cancellation Policy:

SEVERE WEATHER CONDITIONS AT THE VENUE:

The event will only be cancelled if the weather in the location is perceived to be a danger to the public (e.g extremely high winds), or if there is a major failure in the electrics.

The event will be cancelled when:

  • There weather at the venue is perceived to be a danger to the public
    due to very high winds
  • There is a major fault in the electric system.

The event will NOT be cancelled when:

  • There is heavy rain, snow or very cold weather at the venue, please
    wrap up and wear warm, appropriate clothing
  • There is heavy rain or snow in another part of the country – we advise
    visitors to take note of weather conditions for their journey and allow
    ample time to get here

A decision will be made by 2pm on the day and visitors for the day will be contacted by email and a message will go out on all our social media platforms advising any cancellations due to weather.

If the event must be cancelled we will offer you a new date to come along where & when possible, in this case we will contact you directly as soon as possible but please be patient and understand that may visitors may be affected and we may need some time to do so. If this is not feasible cancellation fees may be offered at the discretion of the management.

MAJOR TECHNICAL FAULTS:

The organisers of the event will do everything in their power to ensure the smooth running of the event. In the unlikely event of something going wrong out of our control, we will facilitate, in the best possible manner to deliver the event as close as possible to the organized time up to & including rescheduling or cancelling visits.

Cancellation fees may be offered at the discretion of the management but no
compensation will be available for any mishap, breakdown of service or cancellation as deemed necessary/unavoidable by the organisers.

If some part of the experience is affected, the organisers will accommodate a
replacement where possible, but reserve the right to remove promoted elements if & when deemed necessary.

In the unlikely event of a major technical fault, our team will endeavour to contact you
as soon as possible to reschedule your visit.

(E) Safety

Please follow the route of the paths and ask any of stewards if you have any concerns. Remember this is an outdoor event so safety guidelines will apply. There will be equipment and cabling around the route that may be hot or carrying electricity so please be aware of your surroundings.

(F) The Legals

Site material disclaimer

The author is not responsible for any contents linked to or referred to from the www.wonderlights.ie website. Only the author of the respective pages linked or
referred to may be held liable. Any links to external websites should not be construed as an endorsement of the content or views of the linked materials. The www.wonderlights.ie entity and its owners, officers, directors and administrators will not be liable for any direct, indirect, incidental, special or consequential damages resulting from (i) the use or the inability to use the aforesaid website or (ii) the cost or procurement of substitute goods and services or (iii} resulting from any goods or services purchased or obtained or transactions entered into through the websites or (iv) resulting from unauthorized access to alteration of your transmissions or data, including but not limited to damages for loss of profits, use, data or other intangible.

Personal Injury disclaimer

The www.wonderlights.ie entity and its owners, officers, directors or administrators will not be held responsible for any injury, accident or incident during the Wonderlights event booked. As walking is a physical activity and because tours take place near public thoroughfares, it could potentially result in injury or loss, including death.

By accepting the terms and conditions on the Booking form on the Bookings Page, all participants are agreeing to the following personal statement:

On behalf of myself and of the group whom I am booking for – I understand the nature of the Wonderlights event, that it may involve physical activity and that I, and the members of my group are qualified being in good health and in proper physical condition to participate in this walking event. I do so voluntarily. I will accept any staff instructions during the Wonderlights event. I understand that all pathways, tracks and trails adjoining the routes may carry potential hazards. I am aware that no water stations or bathrooms exist on the routes. I understand therefore the risks and dangers of serious bodily injury, including permanent disability, paralysis and death. I understand that these risks and dangers may be caused by my own actions or inactions, the actions or inactions of others and/or the condition in which the activity takes place. I understand that there may be risks both social and economic losses either not known to me or not readily foreseeable at this time and r fully accept and assume all such risks and responsibility for losses, costs and damages that I may incur as a result of the participation in the activity. I will notify Wonderlights of any medical condition or medication that I am taking which may affect my participation.

Authority to Act as Agent

Where the booking is made by an individual on behalf of other participants, such individual confirms: I represent and warrant that I have fully legal authority to complete the Booking Form on the Bookings page on behalf of all parties covered by my booking on www.wonderlights.ie, including full authority to make use of the credit or debit card of PayPal account to which tour booking fees will be charged. In registering third parties, I represent and warrant that I have been duly authorized to act as agent on behalf of such parties in performing this event registration. By proceeding with the tour booking, I agree that the Terms and Conditions shall apply equally to me and to the third parties for whom I am acting as an agent and shall indemnify the owners, officers, directors and administrators of www.wonderlights.ie
against all and any loss, damages or cause of action, which might arise.

Release of Liability

I hereby release, discharge and hold harmless the owners, officers, directors and administrators of the www.wonderlights.ie website/entity, their respective, agents, affiliated legal entities, officers, members, volunteers and employees, other participants, sponsors and advertisers from all liability, claims, demands, losses and/or damages caused, or alleged to be caused, in whole or in part by me or those for whom I act as agent, for any and all damages which may be sustained or suffered by me or those whom I act as an agent with my or their participation in, and/or arising out of my travel to, taking part in or returning from a www.wonderlights.ie activity.
Furthermore I will indemnify save and hold harmless www.wonderlights.ie and its owners, officers, directors, administrators from any litigation expenses, legal fees, loss, liability, damage or costs which may be incurred as the result of such a claim.

(F) Feedback

Thankfully the majority of our customer experiences are very positive. However, we welcome all types of feedback – we strive to be the best we can be, but we may make mistakes, we are human too. We are here to listen to you to better ourselves and try to create the best possible experience. We would expect and appreciate you giving us the opportunity to do so.

Please contact us directly should you have any issues. Remember people can have varying opinions and expectations. Please take time to read our FAQs before your visit.

Please note: We do not expect to agree with all comments. We will listen and take your feedback on board – this is how we learn. We encourage all feedback once it is balanced, constructive and fair. We cannot accept rude or personal comments or those of a defamatory nature.

The best way to send feedback is to email it to tickets@wonderlights.ie. We kindly ask for your patience during our busiest times.